Privacy Policy

Data we collect

Information you provide

Account details, contact information, and messages you send us (e.g., support requests, emails).

From Zendesk (when you install our apps)

Only the minimal data necessary to perform app functions (e.g., ticket, user, or organization metadata that the app must read or modify). We do not copy your data to our servers unless explicitly stated.

Device & usage

Basic diagnostics like browser type, app version, and performance events to improve reliability.

Payment

Handled by the marketplace or processor. We do not store full payment card details on our servers.

How we use data

Provide and improve our apps and Services.
Respond to support requests and troubleshoot issues.
Process transactions and verify licensing.
Comply with legal obligations and enforce terms.

Legal bases

Where applicable (e.g., EEA/UK), we rely on: (i) performance of a contract; (ii) legitimate interests (to deliver, secure, and improve Services); and (iii) consent where required.

Retention

We retain information only as long as needed to deliver Services, resolve issues, meet legal requirements, and maintain business records. App-level operational data is minimized and purged on a schedule.

Security

We use administrative, technical, and physical safeguards appropriate to the nature of the data. No method of transmission or storage is 100% secure.

Sharing

Vendors & processors

We may share limited data with service providers who help us operate the Services under contractual confidentiality and security obligations.

Legal & compliance

We may share information to comply with law, respond to lawful requests, or protect the rights, property, or safety of users and the public.

International transfers

If data is transferred internationally, we use lawful transfer mechanisms (e.g., SCCs) and take steps to protect it appropriately.

Your rights

Depending on your region, you may have rights to access, correct, delete, or export your data, and to object or restrict certain processing. To exercise rights, contact us using the details below.

Cookies

We use only essential cookies necessary for site and app functionality unless otherwise stated. You can control cookies through your browser settings.

Children

Our Services are not directed to children under the age of 13 (or as defined by local law). We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. We will update the “Last Updated” date above and, where required, provide additional notice.

Contact

Questions? Reach us at support@example.com.