1) Open any ticket
Attachment Downloader automatically detects and lists every file associated with the ticket — no setup or refresh required.
Attachment Downloader
Clean up CCs & Followers across tickets in a few clicks—safe, fast, and fully reversible.
Attachment Downloader — Ticket Attachments View
How it works
2) Filter and preview
Use built-in filters to skip inline signature or logo images and preview only the attachments that matter.
3) Download your files
Download individual files or bundle everything into a single ZIP package — all handled directly in your browser.
Features
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Automatic detection
Instantly lists every attachment from the current ticket — no configuration or manual refresh needed.
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Preview before downloading
View attachments directly in the sidebar before deciding what to download.
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Smart filtering
Skip inline signature images or repetitive logo files with one click to keep things clean and focused.
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Bulk ZIP downloads
Download all attachments in a ticket at once as a compressed ZIP package — fast, simple, and secure.
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Lightweight and fast
Designed to feel native to Zendesk — quick, responsive, and built for agents’ daily workflows.
Benefits
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Save time on every ticket
Instant visibility and one-click downloads mean no more scrolling through conversations to find attachments.
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Stay organized
Filter out noise and focus on real file content — perfect for QA, auditing, or recordkeeping.
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No configuration needed
Works instantly after install — zero setup, permissions, or API keys required.
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Privacy-first design
All downloads occur securely within Zendesk — no external servers, storage, or data sharing.
FAQ
What does Attachment Downloader do?
It automatically lists every file from the current Zendesk ticket, allowing you to preview, filter, and download attachments individually or as a ZIP package—all from the sidebar.
Does it change or modify anything in my tickets?
No. The app is completely read-only—it only displays and downloads existing attachments. It never alters ticket data or metadata.
Can I skip email signatures or logo images?
Yes. You can filter out inline signature images or repetitive logo files with one click, keeping your view clean and focused on relevant attachments.
How are downloads handled?
All downloads happen directly in your browser session through Zendesk’s secure APIs. Files are never sent to external servers or stored elsewhere.
Who can use it?
Any Zendesk agent with access to view ticket attachments. No admin configuration or setup is required—just open a ticket to get started.
Can I download all attachments at once?
Yes. You can bundle every file in a ticket into one convenient ZIP package for quick download.